Privacy Policy
Parimatch (hereinafter referred to as "the Operator", "we" or "Parimatch") respects the privacy of its users and is committed to protecting personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK Data Protection Act 2018 and, where applicable, the California Consumer Privacy Act (CCPA). This Privacy Policy explains what data we collect in connection with the use of our website and services, for what purposes this data is processed, on what legal basis this takes place, and what rights you are entitled to as a data subject. By registering an account and using our platform at https://parimatchde.net/de, you agree to the data processing principles described below.
Data Controller and Scope
The data controller within the meaning of the GDPR is the operator of the Parimatch brand, a company established and licensed in Curaçao. Operations are conducted under a license issued by the Curaçao Gaming Authority (CGA) in accordance with the National Ordinance on Games of Chance (LOK), P.B. 2024, no. 157. This Privacy Policy applies to all visitors, registered users and customers who use the website https://parimatchde.net/de and its associated mobile applications, regardless of the device or access method used.
What Personal Data We Collect
In connection with registration, account management and the fulfillment of statutory due diligence obligations (KYC/AML), we collect, among others, the following categories of personal data: identification and contact data (name, date of birth, email address, phone number), verification documents (identity documents, driver's license, selfie with ID, proof of source of funds), payment data related to deposits and withdrawals, technical data (IP address, device identifier, usage behavior), and communication data arising from contact with our Support Team at [email protected]. This data collection is necessary to fulfill statutory obligations and to provide our services.
Legal Bases for Processing
Your personal data is processed on the basis of Art. 6(1) GDPR, in particular for the performance of a contract (lit. b), for compliance with legal obligations in connection with anti-money laundering under Directive (EU) 2018/843, the FATF recommendations, and the applicable due diligence obligations of the Gaming Control Curaçao (NOPML, NORUT0, NOIS) (lit. c), as well as on the basis of legitimate interests for fraud prevention and ensuring platform security (lit. f). Where necessary, your explicit consent is obtained, for example in connection with optional marketing communications.
Purpose of Data Processing
Your data is processed for the following purposes: registration and management of your player account, identity and age verification, processing of deposits and withdrawals, fulfillment of regulatory reporting and documentation obligations, fraud and abuse prevention, provision of responsible gambling tools, and handling of support inquiries and complaints. No further processing for purposes incompatible with these purposes takes place.
Data Security and Protective Measures
We employ industry-standard technical and organizational measures to protect your data. Data transmission is carried out via an SSL/TLS encrypted connection. Payment data, including card data, is processed and stored exclusively by PCI DSS-certified payment service providers. Access to personal data is restricted to authorized personnel, and our Compliance Department continuously monitors compliance with applicable data protection and anti-money laundering regulations.
Disclosure of Data to Third Parties
Personal data is disclosed to third parties only to the extent necessary for the performance of a contract, to comply with statutory obligations, or at the order of competent authorities. This includes in particular payment service providers, verification service providers in connection with KYC checks, and the competent supervisory authority, the Curaçao Gaming Authority, which can be contacted at [email protected]. Data is not transferred to unrelated third parties for advertising purposes.
Retention Periods
Personal data, including transaction and betting history, is retained for a period of at least five (5) years after termination of the business relationship in order to comply with statutory retention obligations under anti-money laundering and regulatory requirements. Records of complaints submitted are likewise archived for a minimum of five years. Upon expiry of the statutory retention periods, the relevant data is deleted or anonymized.
Your Rights Under GDPR
As a data subject, you have the right to obtain information about the data processed about you, the right to rectification of inaccurate data, the right to erasure ("right to be forgotten") within the limits permitted by law, the right to restriction of processing, the right to data portability, and the right to object to processing. You also have the right to lodge a complaint with the competent data protection supervisory authority. To exercise your rights, please contact our Support Team at [email protected].
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to ensure the functionality of the platform, improve the user experience, and collect usage statistics. Detailed information on the cookie categories used, their purpose, and how to manage your cookie settings can be found in our separate Cookie Policy at https://parimatchde.net/de/cookie-policy.
Contact and Complaint Management
If you have any questions about this Privacy Policy or the processing of your personal data, you can contact our Support Team at any time by email at [email protected] or via Live Chat, available 24/7 at https://parimatchde.net/de. Formal complaints must be submitted within six calendar months of the incident in question. General complaints are acknowledged within seven calendar days and resolved within 28 calendar days (extendable by up to four weeks for complex cases). If the Operator's response is unsatisfactory, a free and mutually binding alternative dispute resolution (ADR) procedure is available. Regulatory violations can also be reported directly to the Curaçao Gaming Authority at [email protected].