Terms and Conditions
These Terms and Conditions (hereinafter the “T&Cs”) govern the use of the website and platform operated by Parimatch (hereinafter “Parimatch”, “we” or “the Operator”). By registering an account and using our services, you fully and unconditionally agree to these T&Cs. If you do not agree with any individual provisions, you are not permitted to use our services. We recommend reading these T&Cs carefully before opening an account or making deposits.
1. Operator and Licensing
Parimatch offers its services in the field of sports betting, casino and instant games under a license from the Curaçao Gaming Authority, issued on the basis of the National Ordinance on Games of Chance (LOK), P.B. 2024, No. 157. Operations are carried out in accordance with the applicable regulatory requirements. Users whose habitual place of residence is in a restricted country are prohibited from using the platform; a current list of restricted countries is published on the website at parimatchde.net. Complaints about regulatory violations may be directed straight to the regulator at [email protected].
2. Registration and Account Management
The use of Parimatch is reserved exclusively for natural persons aged 18 or older, or the minimum gambling age prescribed in the relevant jurisdiction, whichever is higher. Each user may hold only one account; multiple registrations will be blocked. Truthful information must be provided during registration. For identity verification (KYC), documents such as a photo ID, a selfie with the ID document, and phone number confirmation may be requested, among others; processing of a request generally takes up to five business days, and requested documents must be submitted within 30 calendar days. Withdrawals may be withheld until verification is completed. Transaction and betting data is retained for at least five years.
3. Use of the Platform and User Obligations
Users undertake to use the platform exclusively for private, non-commercial purposes and in accordance with applicable law. Any form of manipulation, abuse of bonus promotions or fraudulent behavior will result in exclusion from promotions and may lead to account suspension; the Operator's decisions regarding the integrity of promotions are final. Respectful conduct toward the Support Team is expected; repeated inappropriate behavior may result in a temporary suspension of support access lasting one to three months.
4. Payments, Deposits and Withdrawals
Deposits can be made via bank cards, cryptocurrencies, P2P bank transfers, and e-wallets. Withdrawals are processed exclusively via the same payment method and to an account demonstrably held in the Customer's name; withdrawals to third parties are rejected. Before a first withdrawal, at least one successful deposit must have been made and the corresponding wagering requirement fulfilled. For cryptocurrency transactions, it is essential to ensure that the selected network (e.g., TRC-20, ERC-20) exactly matches the selection on the deposit page; a mismatch results in the irreversible loss of funds. After twelve consecutive months of inactivity, a fee of 5 € per month may be charged.
5. Responsible Gambling
Parimatch is committed to promoting responsible gambling behavior. Users have access to tools such as deposit limits, loss limits, bet limits and time limits, as well as voluntary self-exclusion via the Support Team. The Operator maintains an internal system for detecting risky gambling behavior and may proactively contact at-risk users. The Operator further reserves the right to exclude users who show signs of mental illness or excessive gambling dependence from using the platform. Further information and support resources can be found on the relevant pages of the platform, as well as through independent organizations such as Gamblers Anonymous and Gambling Therapy.
6. Data Protection and Security
The protection of personal data is carried out in accordance with the requirements of the General Data Protection Regulation (EU) 2016/679 and other relevant frameworks. Payment data is transmitted via SSL/TLS-encrypted connections and processed by PCI DSS-certified payment service providers. To prevent money laundering, Parimatch applies internal AML policies based, among others, on the National Ordinance Penalization of Money Laundering (NOPML), the National Ordinance on Reporting of Unusual Transactions (NORUT), and FATF recommendations. Details on the processing of personal data can be found in the separate Privacy Policy.
7. Complaints and Dispute Resolution
Complaints should first be directed to Support at [email protected] or via Live Chat (available 24/7). General complaints are acknowledged within seven calendar days and are generally resolved within 28 calendar days, and this period may be extended by up to four weeks for complex cases. Complaints related to responsible gambling are acknowledged within two business days and resolved within five business days, extendable by up to two weeks. Formal complaints must be submitted within six calendar months of the relevant incident. If the user is not satisfied with the Operator's final response, a free, binding alternative dispute resolution (ADR) procedure is available to both parties. Regulatory violations may additionally be reported to the Curaçao Gaming Authority. Complaint records are retained for at least five years.
8. Limitation of Liability and Amendments to the T&Cs
Parimatch is not liable for losses arising from technical disruptions outside its own control, from incorrect information provided by the user during payment transactions, or from non-compliance with these T&Cs. The Operator reserves the right to amend these T&Cs at any time in order to comply with regulatory, technical or operational requirements. Amendments will be published on the platform and take effect upon publication. Continued use of the services after amendments take effect constitutes acceptance of the updated terms.
9. Contact
For questions regarding these T&Cs, your account, or an ongoing transaction, our Support Team is available around the clock via Live Chat or by email at [email protected]. Further legal information, including the Privacy Policy, Cookie Policy and Responsible Gambling terms, can be found in the platform's Help Centre.